These Terms and Conditions ("Terms") apply to your use of the Heavy Hitters website and the purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.
Last updated: 16 September 2026
About Us
This website is operated by Heavy Hitters in Napier, New Zealand. You can contact us via the Contact page or at support@heavyhitters.co.nz.
Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code, or interfere with the proper functioning of the website.
Product Information
We make every effort to ensure product descriptions, images, colours, sizes and prices are accurate. However, slight variations may occur due to screen settings or supplier updates. All products are subject to availability, and we may update or discontinue products at any time without notice.
Orders & Contract Formation
When you place an order, you are making an offer to purchase a product. We will send you an order confirmation email once your order has been accepted and payment has been received. A contract is formed at that point. We reserve the right to cancel or refuse any order, including where there is an error in pricing, product information, or suspected fraudulent activity.
Prices & Payment
All prices are in New Zealand Dollars (NZD) and include GST (where applicable). We accept payment via our approved payment providers (e.g. Shopify Payments, Afterpay, PayPal, credit/debit card). Payment must be made in full at the time of purchase. We do not store your full card details.
Shipping & Delivery
We aim to process and ship orders as quickly as possible. Delivery timeframes are estimates only and may vary based on your location, courier delays and other factors outside our control. Once your order has been dispatched, you will receive a tracking number. Risk in the goods passes to you once the order is dispatched.
Returns & Faulty Goods
Our Returns Policy forms part of these Terms. If an item is faulty, damaged or not as described, please contact us and we will work with you to resolve the issue in line with the New Zealand Consumer Guarantees Act.
Custom / Personalised Products
For custom or personalised products (including your own designs or uploaded artwork), you confirm that you have the right to use the images, text or content provided and that it does not infringe any copyright, trademark or other third party rights. We are not liable for any claim arising from artwork you provide.
Intellectual Property
All content on this site (including our logo, designs, images, text and graphics) is the property of Heavy Hitters or our licensors and is protected by New Zealand and international intellectual property laws. You must not use, reproduce or distribute any content without our prior written consent.
Third Party Services
We may use third-party services (e.g. payment providers, couriers, analytics and marketing platforms). These providers have their own terms and privacy policies. We are not responsible for their services, but we only work with reputable providers.
Gift Cards
Gift cards are non-refundable, cannot be exchanged for cash and must be used in accordance with the terms presented at the time of purchase. Gift cards are valid for at least 3 years from the date of purchase, in accordance with New Zealand law.
Limitation of Liability
To the maximum extent permitted by law, Heavy Hitters will not be liable for any indirect, incidental or consequential loss or damage arising from your use of the site or purchase of products, except where liability cannot be excluded by law.
Changes to Terms
We may update these Terms from time to time. The latest version will always be available on this page with the updated date. Your continued use of the site after any changes are made means you accept the new Terms.
Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.