1.Shipping within New Zealand

We ship orders NZ-wide using trusted couriers.

• Standard Shipping: 2–5 business days
• Rural & remote areas: 3–7 business days
• Order processing time 1–2 business days (excluding weekends and public holidays)
• You'll receive a tracking number via email once your order has been dispatched.

2.International shipping

We ship to selected countries worldwide. Delivery times and costs vary depending on your location.

• Standard International Shipping: 6–15 business days (depending on destination)
• Customs, duties and taxes: These are the responsibility of the customer and may apply on arrival.
• Tracking information will be provided once your order has been dispatched.

3.Shipping rates

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

• Free shipping promotions may be available from time to time (see our banner or social media for current offers).
• If you have multiple items, we'll always combine shipping where possible.

4.Order processing

Orders are usually processed within 1–2 business days. During busy periods (e.g. new drops or sales), processing may take a little longer, but we'll always keep you updated.

• Orders placed after 2pm may be processed the next business day.
• We do not dispatch orders on weekends or public holidays.

5.Returns & exchanges

We want you to be stoked with your order. If something isn't right, you can request a return or exchange within 14 days of receiving your item, provided it is:

• Unused, unworn and in original condition
• With all tags and packaging intact
• Not a custom printed item (custom tees are non-returnable once printed, unless faulty)

To start a return or exchange, please contact us at support@heavyhitters.co.nz with your order number and reason.

6.Custom printed items

All of our custom tees are printed to order, so please choose your design, garment, colour and size carefully before placing your order.

Once your order has been printed,

it cannot be cancelled, refunded or exchanged.

This includes (but is not limited to):

• Ordering the wrong size
• Choosing the wrong colour
• Changing your mind about the design
• No longer wanting the item
• Incorrect information or artwork supplied by the customer

7.Non-returnable items

The following items cannot be returned or exchanged unless faulty:

• Custom printed tees (e.g. Create Your Own designs)
• Sale items
• Gift cards
• Items that have been worn, washed or damaged by the customer

8.Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, we'll make it right. Please contact us within 7 days of receiving your order with photos and a description of the issue.

• We'll arrange a replacement, exchange or refund (at our discretion).
• For faulty items, we'll cover the return shipping cost.