1. Information We Collect

We collect personal information that you provide to us, including but not limited to:

• Your name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through our payment providers)
• Any information you provide when creating an account, contacting us or using our custom design tool

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order, account or enquiries
• Provide customer support
• Send you updates, promotions and news (only if you have opted in)
• Improve our website, products and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

• Payment providers (e.g. Shopify Payments, Afterpay, PayPal)
• Shipping and fulfilment partners
• Email marketing platforms (e.g. Klaviyo)
• Website and analytics providers (e.g. Google Analytics)

These providers are only given the information they need to perform their services and are required to keep it secure.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using secure servers, encryption and trusted third-party platforms.

While we do our best to keep your information safe, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic and personalise content. You can choose to disable cookies in your browser settings, but this may affect how our site functions.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request that we delete your information (where applicable)
• Opt out of marketing communications at any time

To make a request, please contact us using the details below.

7. International Transfers

Some of our third-party service providers may store or process your information overseas (e.g. in Australia, the United States or Canada).

We ensure appropriate safeguards are in place to protect your information in line with New Zealand privacy laws.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

• support@heavyhitters.co.nz
• Napier, New Zealand